Category: Emergency Calling
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Module 7: Test Emergency Calling for Calling plans
Calling Plan, Operator Connect, and Teams Phone Mobile users in the United States or Canada can use the predefined test emergency number 933 to validate their emergency calling configuration. This number is routed to a bot, which then echoes back the caller phone number (calling line ID), emergency address or location, and whether the call would…
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Module 5: Calling plan Prerequisites for E911 – In the office
If you use Microsoft Calling Plan, the ERS (Emergency Responder Service) capabilities are already built in, which means you have the ability to perform automatic routing to the relevant Public Safety Answering Point (PSAP). There is no additional charge for the license, and it is incorporated into the pricing structure of the calling plan. Even…
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Module 4: Teams Client’s supported for Emergency calling
The following clients are currently supported. Check back often to see updates to this list, https://learn.microsoft.com/en-us/microsoftteams/configure-dynamic-emergency-calling#supported-clients Teams desktop client for Microsoft Windows Teams desktop client for Apple macOS Teams mobile client for Apple iOS client version 1.0.92.2019121004 and App Store version 1.0.92 and greater Teams mobile client for Android client and Google Play store version…
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Module 3: Prerequisites for E911
I’ll break down the requirements based on PSTN connectivity and whether the employees are in the office or remote. Connectivity to the PSTN: Calling plan, Operator Connect, and Teams Phone Mobile will all be grouped together as Calling Plan because all provisioning/configuration is available in Teams Admin Center (TAC) Direct routing – If the customer…
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Module 2: How does Microsoft Teams Comply with E911 regulations in the US?
As we learned in the previous module, the Emergency Calling solution consists of three components in order to implement a phone system that complies with US E911 regulations: Callers Address and a Phone number to call back Routing to the closest Emergency Dispatcher service (PSAP) Ability to Conference in/inform the Security/Helpdesk staff onsite We’ll look…
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Module 1: Fundamentals
Emergency calling, also known as E911 or Enhanced 911, is a critical service that allows individuals to quickly contact emergency services in case of an emergency. If you are installing a new telephone system in the United States, it is imperative that you check to see that it satisfies the E911 (Enhanced 911) requirements that…
