The Microsoft Teams Rooms Pro portal is now available for GCC Customers – so now you don’t have to take your chances with updating! The portal provides you with the ability to keep up with all devices and peripherals that are connected to your tenant, by actively monitoring changes in the devices and their peripherals – new versions of software or updates, etc. You can also use the portal to view useful information such as device configurations and usage statistics. 

These are three key aspects of the service:

Key Aspects	Description
Intelligent operations	Software and machine learning that automates updates, problem detection, problem resolution for Microsoft Teams Rooms.
Update management	Automated meeting application and windows update orchestration based on customer configurable deployment rings.
Enhanced insights	Rich analytics, reporting and proven learnings at scale across many customers.

Management capabilities

Here’s an overview of the capabilities of Microsoft Teams Rooms Pro management.

Capabilities	Description
Room planning and rollout	Room planning capabilities that allow you to understand existing equipment and inform decisions on equipment standards for new room deployments.  Features include: setting MTR Standards, export plans, Room inventory tracking with a bulk export option that lists room devices, peripherals, makes, and models.
Monitoring	Room health monitoring that detects problems with the room system or peripherals.  The service monitors applications, operating system, peripheral and firmware health.
Troubleshooting and remediation	Automated diagnostics and auto-remediation where applicable.
Update management	Automated configuration and delivery of the Microsoft Teams Rooms application based on preconfigured rings of deployment.
Insights and recommendations	Insights into room health, usage, and equipment reliability.
Compliance and certifications	Meets all applicable standards for Microsoft Online Services.
Supported devices	Certified Microsoft Teams Rooms systems and their peripherals.
Supported regions	See Supported regions.
Integration	Available basic integration with customer-hosted Service Now for incident coordination.

Here is a comprehensive Teams Devices guide on how to deploy Teams Devices and register them on the MTR Pro portal.

Service prerequisites

For the Microsoft Teams Rooms managed service to maintain service quality, enrolled rooms must be Microsoft Teams Rooms supported devices, and you must prepare your environment with all the required Office 365 URLs and IP address ranges fully allowed and reachable by meeting room devices. To learn more, see Prepare your environment in the Microsoft Teams Rooms documentation.

Accessing the Pro Management portal

To access the Teams Rooms Pro Management portal, you need to assign one or more users to the Managed Service Administrator and then complete the enrollment steps using that user.

Assign users to the Managed Service Administrator role

Complete the following steps to assign users to the Managed Service Administrator role:

1. Log in to the Teams Rooms Pro Management portal with the same administrator privileges as that used to log in to the Microsoft 365 admin center.
2. Navigate to Settings > Settings > Roles and then select Managed Service Administrator.
3. Under Managed Service Administrator, select the Assignments tab and then select Add.
4. Follow the wizard to name the assignment and select the users who should be added to it. The assignment will apply to all rooms and room groups.
5. At the end of the assignment wizard, select Add assignment.

Users who are assigned the Managed Service Administrator role are responsible for the day-to-day management and monitoring of Teams Rooms.

After you’ve assigned users to the Managed Service Administrator role, continue to the Enroll a Teams Rooms device to add a Teams Rooms device to the managed service portal.